Ricky Casino Privacy Policy

At Ricky Casino, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store, and safeguard your information when you visit Ricky Casino.com, play our games, use our app, or contact our support team. By registering an account and using our services, you agree to the practices described below.

Who We Are

Ricky Casino is owned and operated by Novatrix SRL, registration number 3-102-893958, registered at Cartago, Oreamuno, Potrero Cerrado, Cartago, 30703, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, E-gaming licence No. 0000002. Throughout this policy, "we", "our", and "us" refer to Ricky Casino and its operator. If you have questions about how we handle your data, you can reach us at support@Ricky Casino.com or via our 24/7 live chat.

Information We Collect

When you create an account with us or use any of our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience.

• We collect registration data such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents during our KYC process, including proof of identity and proof of address
• We record your payment and transaction details, including deposit and withdrawal methods, amounts, and currency used (EUR, USD, AUD, CAD, NZD, NOK, or crypto such as BTC, ETH, USDT, LTC, DOGE)
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and calculate loyalty points
• We collect technical data such as IP address, device type, browser version, and login timestamps
• We store your communications with our support team to resolve queries and maintain service quality

How We Use Your Information

We use the information we collect for a number of legitimate purposes connected to operating Ricky Casino. Our priority is to deliver a secure, personalised, and responsible gambling environment.

• We use your data to verify your identity and age, and to comply with anti-money laundering and KYC obligations
• We process your payments and manage your minimum deposit, withdrawal limits, and wagering requirements
• We use your activity data to manage our Ricky Casino Rewards Program, including level progression, cashback, and free spins eligibility
• We send you promotional communications about our welcome bonus, Tuesday Bonus, Friday Bonus, and other offers, where you have consented to receive them
• We analyse aggregated data to improve our slots, live games, and overall platform performance
• We use your information to detect fraud, prevent bonus abuse, and protect the integrity of our games

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you, our legal obligations as a licensed operator, your consent for marketing communications, and our legitimate interests in preventing fraud and improving our services. Where required by applicable law, we will always ask for your explicit consent before processing certain categories of data.

Cookies and Tracking Technologies

Here at Ricky Casino, we use cookies and similar technologies to recognise returning players, remember your preferences, and analyse how you interact with our website and app. Cookies help us keep you logged in, display relevant game recommendations, and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, although doing so may limit certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, to operate Ricky Casino effectively, we may share your information with trusted partners in the following circumstances.

• We share data with payment processors such as Visa, Mastercard, Neteller, Skrill, and crypto payment providers to process your deposits and withdrawals
• We share information with game providers including NetEnt, Pragmatic Play, Evolution, and others to enable gameplay and ensure fair outcomes
• We disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We may share information with fraud prevention and KYC verification services to confirm your identity
• We may share data with marketing and analytics partners who help us understand site usage and improve our offering

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Our Ricky Casino team implements technical and organisational measures, including encryption and access controls, to protect your information from unauthorised access, loss, or misuse. Despite our best efforts, no system is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can withdraw your consent to marketing communications at any time
• You have the right to request a copy of your data in a portable format
• You may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact our support team at support@Ricky Casino.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions and Local Rules

Our services are intended for players in approved markets such as Germany, Australia, Canada (excluding New Brunswick and Ontario), New Zealand, and other parts of Europe. We do not accept players from restricted countries, including the United Kingdom, United States, and several others listed in our terms. For players in Sweden, we do not offer bonuses, promotions, VIP programmes, or comp point exchanges, in line with local regulatory requirements.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our company is registered. We ensure that any such transfers are conducted with appropriate safeguards to protect your personal information in accordance with applicable data protection standards.

Children's Privacy

Our services at Ricky Casino are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we discover that a minor has registered an account, we will close it immediately and delete the associated data.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our website and services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or by emailing support@Ricky Casino.com. We are here to help and will address your enquiry as promptly as possible.